Privacy Policy

Business name:  Dust & Shine
Location:  Espoo, Finland
Email:  info@dustshine.fi
Phone:  +358 403 532 060
Business ID:  2662882-4

Dust & Shine is the data controller responsible for your personal data.

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2. What Personal Data We Collect

We may collect the following information:

• Name
• Address (including postal code and city)
• Phone number
• Email address
• Booking details and service information
• Payment and invoicing information
• Communication history (emails, messages)

We do not collect sensitive personal data unless required by law.

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3. How We Collect Data

Personal data is collected when you:

• Book a service via our website or forms
• Contact us by phone, email, or messaging apps
• Request a quote or customer support

Use our website (cookies and analytics)

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4. Purpose of Processing

We process personal data for the following purposes:

• Providing and managing cleaning services
• Customer communication and support
• Invoicing and payment processing
• Legal, accounting, and tax obligations
• Improving our services and website

 Processing is based on:

• Contract performance
• Legal obligations
• Legitimate business interests

Customer consent (when applicable)

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5. Data Sharing & Third Parties

We may share data only when necessary with:

• Payment and invoicing providers
• Accounting and bookkeeping services
• IT and website service providers
• Authorities when required by law

We never sell or rent personal data to third parties.

All partners comply with GDPR.

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6. Data Retention

We store personal data only as long as necessary:

• Customer and booking data: as required for service delivery
• Invoicing data: according to Finnish accounting law
• Communication data: for customer service and legal protection

After the retention period, data is securely deleted.

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7. Data Security

We use appropriate technical and organizational measures to protect personal data, including:

• Secure systems and access controls
• Limited staff access
• Encrypted communication where applicable

Despite safeguards, no system is 100% secure.

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8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction of incorrect data
• Request deletion of data (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

Requests can be sent to: info@dustshine.fi

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9. Cookies & Website Analytics

Our website may use cookies to:

• Ensure website functionality
• Analyze traffic and improve user experience

You can manage or disable cookies through your browser settings.

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10. Complaints & Supervisory Authority

If you believe your data protection rights have been violated, you have the right to contact:

Finnish Data Protection Ombudsman (Tietosuojavaltuutettu)
Website: https://tietosuoja.fi/en/organisations

We encourage contacting us first to resolve any concerns.

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11. Changes to This Policy

We may update this Privacy Policy when necessary.
The latest version is always available on our website.